Privacy and Cookies Policy
Dunstone Estate is committed to protecting and respecting your privacy whenever and wherever possible.
WHAT IS THE GDPR AND HOW DOES IT AFFECT OUR EU RESIDENT CUSTOMERS?
The GDPR gives more control to customers over how organisations, such as ourselves, use your personal information, or data. It aims to create identical data privacy laws across all EU countries, which will remain in force as UK Law after the UK leaves the EU. The GDPR says that customers need to actively opt in. Individuals will be able to request information about how a company might be using their data, what data it collects, and why.
The GDPR applies to all personal data. That means any information that could identify a living person, directly or indirectly. This could include their name, location or their phone number. Some personal information is classed as sensitive by the GDPR, and needs more protection, but please note that ‘we’ do not collect such sensitive data, and only maintain the basic data, as listed above, in line with the law and current regulations.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information that you provide by filling in enquiry or booking forms on our website www.dunstone.co.za
- Information provided at the time of registering to use our site, subscribing to our service (including the booking of accommodation) or requesting further services. We may also ask you for information when you report a problem with our site;
- Information collected via online booking system databases, as provided by guests directly or via a 3rd party booking source;
- Information and correspondence between yourself and us, in relation to enquiries, bookings and general information.
WHAT INFORMATION DO WE KEEP?
Information collected may include Names, Locations (including addresses with postcode), Contact Telephone or Email details, as well as preference details (such as previous stay requests, room type preferences, etc.). Such information may be collected on our behalf by third party organisations (such as booking sites). We do not request or store any ‘sensitive’ data, and financial data (such as credit/debit card details) are only held for as long as reasonably expected.
IP ADDRESSES AND COOKIES
Created by certain websites when you visit them, a cookie is a small data file containing information about your visit and preferences on the website, and stored on your hard drive. Those help us to offer you a better consultation of our website and to enhance its performances. The cookies cannot obtain personal information from your hard drive or other cookies.
We use a visitor tracking software and cookies provide information:
– to speed up your searches;
– to recognize you when you return to our website;
– to estimate the audience of our website;
– to store your preferences.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- To carry out our obligations arising from any contracts entered into between you and us;
- To notify you about changes to our service.
If you do not want us to use your data in this way, please ensure you do not choose the ‘opt-in’ section on relevant documentation / online forms. Alternatively, you can opt-out at any time, having originally opted-in, by clicking the link on such emails to unsubscribe. Alternatively, to have yourself removed from such databases, please contact us directly at
We will never share your personal information to any third parties.
WHAT ARE YOUR RIGHTS?
You have the right to ask us not to process your personal data for marketing purposes. We will always inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing, at any time, by contacting us at
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act and GDPR and is free of charge. This includes data we hold about you, how it is collected, why it is stored and the right to remove your data, which can include asking for data to be corrected if it is not accurate.
THE RIGHT TO BE FORGOTTEN
People can also ask for their personal data to be deleted at any time – if it’s no longer relevant. This is known as the right to be forgotten. Please note this will only apply to data collected that is not required to be maintained by alternative current laws, such as requirements for HMRC data for financial transactions, and basic stay data in line with UK Border Control requirements, including Name, Dates of Stay, Nationality and Next Destination (along with passport/ID details for non-UK residents).